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Important Notice: Do you have questions on the AH, ADSC or Quikcard Breach?

If you have received a notice of a privacy breach of your personal or health information from Alberta Health, Alberta Dental Services Corporation or Quikcard, and you are seeking information about the breach, please contact Alberta Health or Alberta Dental Services Corporation directly  at 1-833-545-2197, Monday - Friday from 6:00am to 6:00pm  with weekend coverage of 7:00am to 3:00pm or call  1-800-232-1997 Monday to Friday between 8am to 5pm.  You may also visit https://www.quikcard.com/cyberincident/ or https://www.adsc.org/cyberincident/  for more information.  Our office is unable to provide you with this information.

If you are seeking information on how to file a privacy complaint or about your privacy rights, please click here.

The most recent website posts:

  • Alberta Information and Privacy Commissioner joins investigation into company that does background checks
    July 11, 2024
    The Office of the Information and Privacy Commissioner (OIPC) of Alberta will work with two other privacy authorities in Canada on a joint investigation into Certn (Canada) Inc., a company that offers background check services, including tenant screening services to landlords. Certn is based in Victoria, British Columbia, and offers its services across Canada. The Privacy Commissioner of Canada and the Information and Privacy Commissioner for British Columbia launched a joint investigation into Certn in early June. Subsequently, the OIPC of Alberta made the decision to join the investigation, after confirming that there is evidence that Certn’s work includes the… Read More...
  • GPEN Sweep finds majority of websites and mobile apps use deceptive design to influence privacy choices
    July 9, 2024
    Information and Privacy Commissioner of Alberta participated in research that led to today’s conclusions A global privacy sweep that examined more than 1,000 websites and mobile applications (apps) has found that nearly all of them employed one or more deceptive design patterns that made it difficult for users to make privacy-protective decisions. The Office of the Information and Privacy Commissioner (OIPC) of Alberta was one of the organizations that participated in the work that led to the reports being released today. Deceptive design patterns use features that steer users toward options that may result in the collection of more of… Read More...
  • F2024-18
    June 28, 2024
    The Complainant is a police officer and his employer is a municipal police service. The Workers’ Compensation Board (the Public Body) accepted his claim for post-traumatic stress disorder (PTSD). The Public Body arranged for the Complainant to attend a psychiatrist for an independent medical examination (IME). The Public Body provided a copy of the IME report to a general practitioner and a psychologist whom it knew to have treated the Complainant, and to his employer. The Public Body requested that the Complainant attend an additional IME. The Complainant declined. The Public Body asked a medical consultant of the Public Body… Read More...
  • P2024-05
    June 27, 2024
    An individual made a complaint under the Personal Information Protection Act (PIPA) alleging that the Veterans Villa Housing Project (the Organization) collects, uses and discloses personal information of its tenants, beyond what is necessary for providing its service, in contravention of the Act. The complaint related to the Organization’s use of video surveillance and the requirement of tenants to inform the Organization of any overnight guests. The Adjudicator found that the Organization is authorized to collect, use and disclose personal information via video surveillance for the purpose of ensuring the security of its premises. However, the Organization’s practice of disclosing… Read More...
  • P2024-04
    June 27, 2024
    A tenant at a condominium complex (the Complainant), made a complaint that the policies and practices of Endeavor Parking Corp. (the Organization), which was the Organization contracted by the condominium corporation to manage the parking lot at the condominium complex, did not comply with the Personal Information Protection Act (PIPA).  In particular, the Complainant advised that he requested but did not receive a copy of the Organization’s privacy policy.  He further expressed concern that the Organization kept licence plate tracking data beyond what it reasonably required for legal and business purposes.  Additionally, he asserted that it was not clear what… Read More...
  • Alberta Information and Privacy Commissioner makes recommendations on revisions needed to PIPA
    June 13, 2024
    Recommendations focus on need to update legislation to protect privacy in the midst of vast and fast-moving changes in the handling of information around the world The Office of the Information and Privacy Commissioner (OIPC) of Alberta has made a series of key recommendations to update and strengthen a law that is critical to the advancement of the province’s interests in the information and digital economy. The OIPC has provided a comprehensive submission to the Alberta legislature’s Standing Committee on Resource Stewardship as part of the committee’s review of the Personal Information Protection Act (PIPA), which is more than two… Read More...
  • PIPA Review 2024
    June 13, 2024
    On May 31, 2024, the Office of the Information and Privacy Commissioner (OIPC) of Alberta provided a submission to the Alberta legislature’s Standing Committee on Resource Stewardship as part of the committee’s review of the Personal Information Protection Act (PIPA). Click below to see the submission, along with the letter attached to the submission when it was sent to the committee. OIPC Submission to PIPA Review May 2024 Read More...
  • F2024-17
    June 7, 2024
    An Applicant made a request to Alberta Executive Council (the Public Body) under the Freedom of Information and Protection of Privacy Act (FOIP Act) for all records related to Benga Mining or the Grassy Mountain Coal Project. The Public Body responded to the Applicant, informing it that it located 613 pages of responsive records. The Public Body provided 17 pages with some information withheld, and withheld the remaining records in their entirety citing sections 6(4), 21, 22, 24, 25, and 29 of the Act. The Applicant requested an inquiry into the Public Body’s response. The Adjudicator determined that section 6(4)… Read More...
  • F2024-16
    June 7, 2024
    An Applicant made a request to Alberta Executive Council (the Public Body) under the Freedom of Information and Protection of Privacy Act (FOIP Act) for communications between members of Cabinet and the Alberta Energy Regulator, for a specified time period. The Public Body responded to the Applicant, informing them that it located nine pages of responsive records but that it was withholding all pages in their entirety under section 22(1) of the Act. The Applicant requested an inquiry into the Public Body’s response. The Adjudicator determined that section 22(1) does not apply to the information in the records. Read More...
  • F2024-D-01
    May 22, 2024
    The Public Body requested that the adjudicator recuse herself on the basis that it had a reasonable apprehension of bias regarding the adjudicator. The Public Body pointed to the fact that in Order F2023-45 the adjudicator did not follow a precedent the Public Body argued she should have followed, and because the adjudicator changed the order of submissions, which the Public Body considered to reverse the burden of proof in the inquiry. The Public Body also pointed to the fact that it had applied for judicial review of Order F2023-45. The Adjudicator determined that the Public Body had not established… Read More...
  • Time Extension Requests Under Section 14 of the FOIP Act - June 2024
    May 22, 2024
    June 17, 2024 In June 2024, the Office of the Information and Privacy Commissioner (OIPC) introduced two new forms for use  by public bodies to submit time extension requests under section 14 of the Freedom of Information and Protection of Privacy Act (FOIP Act). The forms can be found on the Forms page of our website here. The OIPC also developed this guidance entitled the RFTE Practice Note 2024 on how to fill out and use the forms. These changes align with the OIPC strategic priority, found in our 2024-2027 Business Plan, of enhancing internal processes to support our legislative… Read More...
  • F2024-RTD-03
    May 17, 2024
    The City of Medicine Hat (the Public Body) requested authorization under section 55(1) of the FOIP Act to disregard specified access requests made by an applicant. The application was dismissed and the Public Body was required to respond to the specified access requests in accordance with the FOIP Act. Read More...
  • F2024-15
    May 16, 2024
    The Applicant made an access request to Justice (formerly Justice and Solicitor General) (the Public Body) under the Freedom of Information and Protection of Privacy Act (the FOIP Act) for any information and documentation in relation to himself in the custody of the “Red Deer Crown Prosecution Office”.  He also requested that the email inboxes of 25 Government of Alberta employees be screened for any emails and/or any information in relation to him. The Public Body located 875 pages of responsive records and provided the Applicant with 120 pages of the responsive records.  It informed the Applicant that it had… Read More...
  • F2024-RTD-02
    May 6, 2024
    The Town of Didsbury (the Public Body) requested authorization under section 55(1) of the FOIP Act to disregard one access request as well as any future access requests made by an applicant.  The application was dismissed and the Public Body was required to respond to the applicant in accordance with the FOIP Act. Read More...
  • F2024-14
    April 30, 2024
    An Applicant made an access request to the Edmonton Police Service (the EPS or the Public Body) under the Freedom of Information and Protection of Privacy Act (FOIP Act) for records relating to the circumstances surrounding the death of an EPS officer in 2015. The Applicant also requested records relating to allegations made by the Applicant of misconduct or wrongdoing against various named officers. The Public Body located records responsive to the first part of the Applicant’s request, but withheld all records in their entirety under section 17(1). With respect to allegations of misconduct or wrongdoing against named officers, the… Read More...
  • F2024-13
    April 30, 2024
    An Applicant made an access request to the Edmonton Police Service (the Public Body) under the Freedom of Information and Protection of Privacy Act (FOIP Act) for the names of members that have been identified as using illegal steroids, and for information regarding the collapse of three tactical squads as the result of an investigation into illegal steroid use. The Public Body responded, severing the names of officers charged with offences and refusing to confirm or deny the existence of records relating to the second portion of the Applicant’s access request. The Applicant requested an inquiry. Affected parties were identified… Read More...
  • OIPC implements two sets of process changes to improve efficiencies, reduce timelines and serve Albertans better
    April 15, 2024
    The Office of the Information and Privacy Commissioner (OIPC) of Alberta implemented two sets of process changes at the start of this month to improve timelines and support the office’s work under its three legislative mandates. One set of changes relates to investigative procedures under Alberta’s three privacy laws and the other changes are to the processing of notifications to the OIPC of privacy breaches in the private sector under the Personal Information Protection Act. “Both these sets of changes align with the first goal found in the last two business plans we issued, in both 2023 and 2022,” said… Read More...
  • P2024-01
    April 12, 2024
    An individual (the Applicant) made a request to the United Nurses of Alberta (the Organization) for the notes taken by three employees of the Organization during an arbitration involving the Applicant. The Organization refused to provide the Applicant with her personal information contained in the notes under section 24(2)(c) of the Personal Information Protection Act (PIPA), on the basis that the information was collected for the purpose of a legal proceeding. The Applicant requested a review of the Organization’s decision to withhold the notes. The Adjudicator confirmed the decision of the Organization to refuse the Applicant access to the Applicant’s… Read More...
  • F2024-12
    April 11, 2024
    The Applicant made several access requests under the Freedom of Information and Protection of Privacy Act (FOIP Act) to the Calgary Police Service (the Public Body) for information relating to himself and two named Constables (Constable B and Constable G). The Public Body responded to these requests in one response; it provided the Applicant with responsive records, but withheld information from the Applicant under various sections of the Act. The Applicant requested an inquiry into the Public Body’s response, including its search for responsive records. The inquiry addressed the Public Body’s application of section 17(1), as well as its decision… Read More...
  • P2024-03
    April 11, 2024
    The Complainant is a PC Optimum loyalty program member.  On June 1, 2020, he received an email from Shoppers Drug Mart, a division of Loblaw Companies Limited (the Organization), informing him that a team member had recently tested positive on a presumptive test for COVID-19 at a particular Shoppers Drug Mart location in Edmonton, and stating that out of an abundance of caution, it was notifying customers who recently transacted at this store (the COVID-19 Notification Email).  The Complainant complained that the Organization used his email address without his consent in contravention of the Personal Information and Protection of Privacy… Read More...