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Important Notice: Do you have questions on the AH, ADSC or Quikcard Breach?

If you have received a notice of a privacy breach of your personal or health information from Alberta Health, Alberta Dental Services Corporation or Quikcard, and you are seeking information about the breach, please contact Alberta Health or Alberta Dental Services Corporation directly  at 1-833-545-2197, Monday - Friday from 6:00am to 6:00pm  with weekend coverage of 7:00am to 3:00pm or call  1-800-232-1997 Monday to Friday between 8am to 5pm.  You may also visit https://www.quikcard.com/cyberincident/ or https://www.adsc.org/cyberincident/  for more information.  Our office is unable to provide you with this information.

If you are seeking information on how to file a privacy complaint or about your privacy rights, please click here.

The most recent website posts:

  • Privacy regulators welcome changes to Airbnb policy on surveillance camera use
    March 13, 2024
    Privacy Commissioner of Canada Philippe Dufresne, British Columbia Information and Privacy Commissioner Michael McEvoy, Alberta Information and Privacy Commissioner Diane McLeod, and interim President of the Commission d’accès à l’information du Québec Rady Khuong released the following joint statement in response to Airbnb’s decision to update its policy on security cameras: We welcome Airbnb’s decision to revise its global policy on the use of security cameras inside rental accommodations. Effective April 30, the new policy prohibits indoor security cameras in all Airbnb listing types, includes more comprehensive rules on the use of outdoor security cameras, and requires hosts to disclose… Read More...
  • Breach Notification Processing Changes under PIPA
    March 8, 2024
    March 8, 2024   The Office of the Information and Privacy Commissioner (OIPC) is revising its procedures for processing breach notifications received under the Personal Information Protection Act (PIPA). The new process for processing breach notifications will take effect on April 1, 2024, and applies to all open PIPA breach files. Read below for the rest of this notice or click here to download a PDF. PIPA PIPA governs the collection, use and disclosure of personal information by private sector organizations. Organizations subject to PIPA are required to notify without unreasonable delay the Office of the Information and Privacy Commissioner… Read More...
  • Investigation Procedure Changes for Access Request Reviews & Privacy Complaints under FOIP, HIA and PIPA
    March 4, 2024
    March 4, 2024 The Office of the Information and Privacy Commissioner (OIPC) is revising its investigation procedures for access request reviews and privacy complaints under Alberta’s three access and privacy laws. These are the Freedom of Information and Protection of Privacy Act (FOIP), the Health Information Act (HIA) and the Personal Information Protection Act (PIPA). The new procedures will take effect on April 1st, 2024. Key changes are highlighted below. The OIPC will later publish an updated summary of its procedures on its website. Read below for the rest of this notice or click on OIPC Changes to Investigation Procedures… Read More...
  • F2024-06 & H2024-01
    February 20, 2024
    The Applicant made an access request to Alberta Health Services (the Custodian) under the Health Information Act (HIA) for specified medical records. The requested records relate to the Applicant’s mother. On the access request form, the Applicant indicated that he is a personal representative of the deceased individual (his mother), and that the information relates to the administration of the individual’s estate. The Custodian responded to the request, providing responsive records with some information withheld under sections 11(1)(b) and 11(2)(a) of the HIA. The Applicant requested an inquiry into the Custodian’s response. With his request for inquiry, the Applicant argued… Read More...
  • F2023-42
    February 13, 2024
  • F2023-45
    February 13, 2024
  • P2023-10
    February 13, 2024
  • F2024-RTD-01
    February 12, 2024
    The University of Calgary (the Public Body) requested authorization under section 55(1) of the FOIP Act to disregard three access requests. The application was dismissed and the Public Body was required to respond to the applicant in accordance with the FOIP Act. Read More...
  • Joint Resolution: Enhancing Access to Government Information (2023)
    February 7, 2024
    A joint resolution aimed at reinforcing the public's right to access government-held information was issued by Canada's privacy authorities during their annual meeting in Québec City in October 2023. The resolution is available on the website of the Office of the Information Commissioner of Canada. Facilitating Canadians’ access to government records to help restore trust in our institutions October 2023 Read More...
  • Joint Resolution: Putting best interests of young people at the forefront of privacy and access to personal information (2023)
    February 7, 2024
    A joint resolution on putting the best interests of young people at the forefront of privacy and access to personal information was issued by Canada's privacy authorities on October 6, during their annual meeting in Québec City.  The resolution is available on the website of the Office of the Privacy Commissioner of Canada (OPC). Putting best interests of young people at the forefront of privacy and access to personal information Later that month, on October 17, the OPC and privacy regulators from across Canada, including the Office of the Information and Privacy Commissioner of Alberta, released two companion documents to… Read More...
  • Joint Resolution: Protecting Employee Privacy in the Modern Workplace (2023)
    February 7, 2024
    A joint resolution on protecting employee privacy in the modern workplace was issued by Canada's privacy authorities during their annual meeting in Québec City in October 2023.  The resolution is available on the website of the Office of the Privacy Commissioner of Canada. Protecting Employee Privacy in the Modern Workplace October 2023   Read More...
  • F2024-05
    February 5, 2024
    An Applicant made an access request to the City of Edmonton (the Public Body) under the Freedom of Information and Protection of Privacy Act (the FOIP Act) for the Contract between the Public Body and PCL (the Third Party) for the construction of the LRT Metro Line Northwest. The Public Body invited the Third Party to provide input regarding disclosure of the records relating to the Third Party. The Third Party proposed that specific information in the records be withheld under section 16(1). The Public Body informed the Third Party of its decisions regarding access, and the Third Party requested… Read More...
  • F2024-04
    February 5, 2024
    An individual had a claim with the Workers’ Compensation Board (the WCB) under the Workers’ Compensation Act (the “WCA”) relating to an injury. The Complainant made a complaint to this office that the WCB disclosed his medical information to the Alberta College and Association of Chiropractors (now the College of Chiropractors of Alberta, or CCOA), without authority under the Freedom of Information and Protection of Privacy Act (FOIP Act).The Adjudicator found that some of the information at issue was not personal information of the Complainant. However, some of the information disclosed by the WCB to the CCOA was the Complainant’s… Read More...
  • F2024-03
    February 5, 2024
    On January 22, 2018, an individual made an access request on behalf of Alberta Prison Justice Society (formerly Alberta Prisoners Legal Services ) (the Applicant) to Public Safety and Emergency Services (formerly Justice and Solicitor General) (the Public Body) under the Freedom of Information and Protection of Privacy Act (the Act), for all information relating to a hunger strike, complaints of the prisoners and investigations into the complaints, which were referred to in an article dated January 11, 2018 from the Edmonton Sun. The Public Body responded by providing some responsive information and withholding other responsive information under section 17(1)… Read More...
  • Stakeholder Engagement Plan for Innovative Technology Development Sector Announced by Office of the Information and Privacy Commissioner
    January 24, 2024
    The new plan, announced during Data Privacy Week, will focus on enabling innovation while preserving privacy and access rights The Office of the Information and Privacy Commissioner (OIPC) of Alberta is announcing its plan to engage the innovative technology development sector in Alberta. The OIPC’s new stakeholder engagement plan for this sector acknowledges that there is a need to enable innovation while preserving privacy and access rights. The plan will work to build alliances, understand and improve privacy protection within innovative technologies, and contribute to making legislation and regulatory practices appropriate for the current and future waves of innovation. “As… Read More...
  • Stakeholder Engagement Plan: Innovative Technology Development Sector
    January 23, 2024
      The Office of the Information and Privacy Commissioner (OIPC) has developed a stakeholder engagement plan for the innovative technology development sector in Alberta, which will be implemented throughout 2024 and improved and maintained in the years to come. JANUARY 2024 Background In its 20-year plan, the Government of Alberta has included investments in the use of technology to support innovation in the delivery of services in the public and health sectors. Most of the technology that will be used to deliver these services will primarily be created in the private sector. Included in this 20-year plan is the use… Read More...
  • F2024-02
    January 17, 2024
    On April 5, 2016, an individual (the Applicant) made an access request under the Freedom of Information and Protection of Privacy Act (the Act) to the City of Edmonton (the Public Body) for certain information. The Public Body located 22 pages of responsive records.  It provided some records to the Applicant, but also withheld some information under sections 17(1) (disclosure harmful to personal privacy), and 27(1)(a) (privileged information) of the Act. The Applicant requested a review and subsequently an inquiry into the Public Body’s decision to withhold the information. The Adjudicator found that the Public Body had properly applied section… Read More...
  • F2024-01
    January 17, 2024
    The Complainant made a complaint against the International Brotherhood of Electrical Workers Local Union 424 (the Union) to the Alberta Human Rights Commission (the Public Body) under the Alberta Human Rights Act. The Union was represented in the human rights complaint by a law firm (the Law Firm). The Complainant provided the Public Body with a medical report containing her personal information, and copied the Public Body on three emails she sent to her lawyer (collectively, the Records).  The Public Body included the Records in a four volume set of documents it provided to the Complainant and the Law Firm.… Read More...
  • F2023-RTD-03
    January 8, 2024
    The Town of Crossfield requested authorization to disregard an access request under section 55(1)(b) of the FOIP Act as well as authorization to disregard any access requests that the applicant might make in the future.  The application was dismissed and the Town of Crossfield was required to respond to the applicant in accordance with the FOIP Act. Read More...
  • F2023-46
    December 21, 2023
    In 2014, the Applicant made an access to information request (the initial request) under the Freedom of Information and Protection of Privacy Act (the Act) to the University of Alberta (the Public Body). The Public Body responded to that access request, providing records with some redactions. In 2019, the Applicant made another request (the current request) to the Public Body seeking unredacted versions of the records provided in response to the initial request. The Public Body elected not to process the current request and instead offered the Applicant a copy of its response to the initial request. The Applicant argued… Read More...