The Complainant took his cell phone into the Organization on September 7, 2019, for repair. The Complainant returned to the Organization the same day to pick up the phone. When the Complainant turned the phone on, photos and other information about another individual (the affected individual) were being downloaded onto the Complainant?s phone. The Complainant surmised that the micro SD card from the affected individual?s phone had been placed in the Complainant?s phone by the Organization during the repair process. As of the date of this decision, the Complainant has photos of the affected individual that were downloaded on September 7, 2019. The Complainant indicated the information was retained for the complaint investigation.
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2021