On April 12, 2021, an insurance advisor saw a blinking message on her computer screen. The message appeared to be from ?Microsoft? and provided a number to call. The advisor called the number and followed instructions to download an ?Ultraview?, which allowed an unauthorized party to gain control of her computer. The unauthorized party indicated the advisor?s email and online banking were hacked, and asked for the toll free number on the back of her credit card. When the advisor refused to provide it, she noticed files on her desktop disappearing and she quickly turned off her computer and hung up the phone. The files that were removed contained personal information of her insurance clients.