The Organization provides group benefits plans and services. Plan members access benefits services, information, and submit claims via a website provided by the Organization. On June 23, 2020, a software upgrade for the plan member website resulted in caching issues; when plan members attempted to access their information on the website, they were instead shown information about a different plan member. The Organization took the service offline after a plan member called in to advise them of the issue on June 24, 2020.

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Categories: 2021