ARCH Psychological Services
On September 25, 2020, an email attachment containing the name of a potential client and a preliminary retainer agreement was sent in error to the wrong potential client. The error was discovered on September 28, 2020 when the Organization was reviewing the previous day?s communications. The Organization reported that it emailed and left numerous telephone messages to obtain acknowledgment of the communication and asking the unintended recipient to delete the email with the incorrect attachment. The unintended recipient did not respond to email nor did they answer any calls made by the Organization.