RBC Life Insurance
A claimant submitted a claim under a group disability policy owned by the claimant?s employer. On June 29, 2020, the Organization drafted two separate letters to communicate their decision about the claim. One letter addressed to the claimant included the details of the decision and the second letter addressed to the employer included limited details. In error, the mail room placed both letters into the same envelope addressed to the employer. On July 23, 2020, the employer contacted the Organization and reported receiving the claimant?s detailed letter in error. The employer confirmed destruction of the letter and that it did not save a copy.