On October 27, 2020, the Organization experienced a system error that resulted in a number of Canadian customers receiving multiple emails for orders that they did not place. On October 28, 2020, the Organization?s IT support group discovered the issue and it was stopped within 45 minutes. The incident stemmed from a manual technology operation related to updates in certain system-generated emails. The operation in question was not successful, but it was caught through the Organization?s monitoring processes, which identified certain anomalies.
File Type:
pdf
File Size:
614 KB
Categories:
2021