P2021-ND-063

On January 16, 2020, an employee with the Organization inadvertently switch two claims cheques and the cheques were stuffed into the other plan members? envelope. On January 22, 2020, the Organization received a telephone call from one plan member?s spouse stating that they received the wrong claim cheque inside their envelope. The Organization immediately contacted the other plan member and asked them to return the original document to the Organization.