On June 15, 2020, the Organization couriered a contract to an advisor?s home address for subsequent delivery to a client. The courier buzzed to get in to the advisor?s building and an individual gave the courier access, saying they would provide the package to the advisor; however, this did not happen. On June 23, 2020, the advisor reported to the Organization that she had not received the package. An investigation was conducted; however, all efforts to locate the package were unsuccessful.

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