P2020-ND-183

On June 26, 2020, the Organization was compiling information in response to a client?s request for a copy of her file. While processing the request, the Claims Team noticed that the client?s profile had been accessed on June 12, 2020. The access was flagged because the employee who accessed the client?s profile works in a department that would not have been required to be in the claim because of the stage the claim was at. Further investigation determined that the employee who accessed the client?s profile had done so at the request of another employee, who did not have access to the file.