P2020-ND-093

On June 12 and June 13, 2019, due to an incorrect mall merge operation, pension benefit statements sent to former employees were sent to the wrong addresses. The breach was discovered on June 17, 2019 when some individuals who received the statements contacted the Organization to advise them of the error. The Organization wrote to the individuals who received the wrong letters and requested they return them to the Organization using an enclosed pre-addressed and stamped envelope. The Organization reported, ?Out of the 24 people in Alberta who were impacted, 13 confirmed that they either destroyed the letter or returned the document to us. Overall, over 80% of members either returned the letters to us or confirmed that they have shredded it.? The Organization reported that it does not have any indication that there has been any actual access to or misuse of the
personal information.