P2020-ND-084

The Canada Life Assurance Company

The Organization uses an online account system to allow plan members to submit health and dental claims electronically, review previous claims and coverage information, and set up direct deposit. The system contains the personal information of the member and his or her dependents, if any. Due to an administrative and system error, a plan member logged into the system and was able to see account information for another member. Both members belong to the same plan and are co-workers. Sometime in March 2019, the member who had access to the other member?s account information reported the error to the Organization. The breach ended on March 27, 2019.

File Type: pdf
Categories: 2020
Tags: Unauthorized access