On April 9, 2019, a completed insurance application was mailed from an advisor’s office in Edson to the Organization?s Financial Centre in Edmonton. The application was sent by regular Canada Post mail rather than courier (tracked/signature required). The Financial Centre did not receive the application. The incident was discovered on May 22, 2019 when the advisor followed up regarding the underwriting of the policy and there was no record of the application being submitted.

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