P2020-ND-006

On September 13, 2019, an employee was conversing by email with a customer, and inadvertently used the ongoing email string in an email to a different customer. The incident was discovered on October 21, 2019 when it was reported by the unintended recipient, who also provided a copy of the email at issue to the Organization.

File Type: pdf
File Size: 600 KB
Categories: 2020