P2020-ND-005

Manufacturers Life Insurance Company of Canada

Internal forensic investigation found evidence of anomalous activity on the Organization?s Group Retirement business’s Plan Member website on September 27, 2019. The activity appears to be the result of common password trial and error, leveraging personal information already in the possession of the perpetrator(s). The Organization?s investigation suggests a manual, “hands on” fraud effort. The breach was discovered on October 9, 2019 when a plan member called to report unusual on line account activity.

File Type: pdf
Categories: 2020
Tags: Unauthorized disclosure