P2019-ND-177

The Great-West Life Assurance Company

On March 27, 2019, due to an administrative error, a group plan member received a mailed letter addressed to him, which also contained a copy of a letter intended for a different member. The unintended recipient and the affected individual are co-workers who are members of the same group plan. The letter received by the unintended recipient contained information regarding the affected individual’s application for short term disability benefits. The breach was discovered on April 5, 2019 when the unintended recipient notified the Organization after receiving the letter. The unintended recipient returned the letter to the Organization.

File Type: pdf
Categories: 2019
Tags: Unauthorized access