P2019-ND-174

Servus Credit Union Ltd.

On June 18, 2019, an impersonator was able to successfully access a member?s account by successfully answering authentication questions from two (2) different call centre agents. The breach was discovered the same day when the actual member contacted the Organization regarding an unauthorized e-transfer and spoke to the call centre agent who had just reset online access for the impersonator.

File Type: pdf
Categories: 2019
Tags: Unauthorized access