P2019-ND-153

On June 7, 2017, an employee of the Organization emailed a memo to member physicians and their clinic managers (who are not the Organization?s employees) regarding a program change. The employee created the memo using a template. However, the employee did not realize that the template included several pages, and these other pages included the information about Organization staff salary increases. The incident was discovered when a recipient of the email notified the employee who had sent the email. A re-call message was sent to recipients as well as a follow-up message explaining the error. Recipients were asked to discard the original email that was sent.