On or about December 4, 2017, an employee of the Organization printed counselling documents prior to a session with clients. When collecting the documents from the printer, the employee inadvertently picked up additional pages containing the personal information of two other individuals, and stapled these additional pages together with the counselling documents and provided them to the clients. The two documents, comprising three pieces of paper, included the personal information at issue. The clients who received the documents filed a complaint with my Office. The Organization became aware of the incident when it received a letter regarding the complaint, from my Office.
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