P2019-ND-098

On around March 13, 2018, a customer notified the Organization that she found data on her hard drive belonging to another customer. The customer notified the other customer directly about the data disclosure. Both customers had brought their computers to the Organization for servicing. The Organization is investigating, but suspects that when the service technician copied the data over to the store’s encrypted hard drive for storage, he failed to subsequently clear data off the encrypted hard drive upon completion of that service work. The incident is believed to have occurred between December 29, 2018 and January 2, 2019.