P2019-ND-094

Between February 4, 2019 and February 8, 2019, an employee was processing benefit cheques and corresponding benefit statements. Due to a duplexing error, some clients inadvertently received their own statement, as well as information related to another client. The incident was discovered on February 7, 2019, when a client emailed the Organization informing it of the error and requesting a new statement be issued. On February 8, 2019, another client left a voicemail message reporting receiving someone else?s information.