P2019-ND-059

HSBC lnvestDirect, a division of HSBC Securities (Canada) Inc.

On April 3, 2018, a client contacted the Organization to complain that his T4RSP and annual report had been sent to the wrong address. The Organization discovered the client?s mailing address had been updated incorrectly on March 28, 2017. The Organization requested that the unauthorized recipient return the documents to the Organization or shred them and confirm with the Organization when he/she did so. However, the Organization did not obtain said confirmation. The information has not been recovered.

File Type: pdf
Categories: 2019
Tags: Loss