P2018-ND-069

Servus Credit Union Ltd.

Between November 27, 2017 and March 28, 2018, the Organization discovered instances whereby ?fraudulent impersonators have been successfully able to take over the accounts of?members. These accounts were taken over because online access was granted over the phone via poor authentication practices by several Member Contact Centre Agents contrary to posted policy?. ln all instances, members suffered a financial loss.

File Type: pdf
Categories: 2018
Tags: Unauthorized access