P2018-ND-056

The Organization prepared Wage Earner Protection Program Act (WEPPA) packages to be sent to former employees of Western Precast Group Ltd. Each package was to contain two documents: a letter regarding the WEPPA program and a personalized schedule which included the information at issue.? The schedules were prepared at a centralized processing centre. An employee of the Organization was unaware that the schedules were personalized for each former employee and incorrectly assembled the packages without confirming that each schedule pertained to the correct recipient. On February 25, 2018, the incorrectly assembled packages were mailed to former employees, some of whom received a schedule pertaining to another former employee. ln some cases, the former employees may have received the correct schedule. The incident was discovered on February 27, 2018 when the Organization started receiving calls from the former employees.