P2018-ND-029

Unauthorized intrusion. On February 17, 2015, an individual contacted the Organization to ask why there was an inquiry from CreditDefend that appeared on the individual?s credit report. The Organization investigated and determined that a CreditDefend account had been opened in the individual?s name by an unauthorized individual, but safeguards prevented access to the requested credit report through CreditDefend. The investigation also revealed ??that 39 individuals, across Canada, may have been affected? and ?Four (4) of those individuals reside in Alberta. The CreditDefend accounts for these individuals were all activated on or about January 12, 2015. By March 12, 2015, all of the potentially affected CreditDefend accounts (including the four (4) CreditDefend accounts of individuals resident in Alberta) had been deactivated?.