On March 4, 2017, a donor with the Organization submitted a request to the Organization?s National Contact Center for a change to her ethnicity and gender. When forwarding the request by email to an internal department for response, an employee with the Organization mistakenly included an additional external email address in the addressee field. The unintended recipient notified the Organization of the error on March 9, 2017. The Organization contacted the unintended recipient and asked that the email sent in error be deleted from her email inbox and trash folders; however, the Organization did not receive confirmation that this was done. The unintended recipient requested that the Organization remove her from its email contact list, which was done. The Organization attempted no further contact with the unintended recipient.

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Categories: 2017