CIBC Wood Gundy Financial Services Inc.
On July 8, 2016, the Organization inadvertently couriered a package containing the personal information at issue to an incorrect address. The package was signed for by an individual at the incorrect address, who had the same first name as the intended recipient. On Monday, July 11, 2016, the intended recipient advised the Organization that the package had not been delivered. The Organization compared the courier delivery slip to the individual?s address information and determined that the package was inadvertently delivered to the wrong address. The Organization instructed the courier to retrieve the package. On the same day, the courier retrieved the package. The unintended recipient who had signed for the package advised the courier that she had not opened the package. However, the package was returned to the Organization with clear tape on both sides (the Organization had not placed clear tape on the package before initially giving it to the courier for delivery). The Organization has attempted to reach the unintended recipient by telephone, but has not been able to do so.