P2017-ND-047

H&R Block Canada, Inc.

On February 3, 2017, an envelope intended to be mailed to clients was mailed to the clients? former address. The envelope contained paper documents that included the information at issue. The Organization was contacted by a client via email on February 17, 2017, advising they had not received the envelope. On February 20, 2017, the Organization determined that the envelope was mailed to the clients’ former mailing address. The Organization contacted the current resident of the clients? former address who advised they did not receive the misdirected envelope. The Organization reported Canada Post has not been able to locate the envelope. The envelope has not been returned to the Organization.