P2017-ND-044

On February 17, 2016, a customer entered the Organization?s office in Lacombe, Alberta, to pick up completed tax forms and money orders. The customer was inadvertently handed an envelope that contained the tax return summary of another individual. The incident was discovered that same day when the Organization?s employee realized the error. The employee contacted the unauthorized recipient to advise of the error. The unauthorized recipient confirmed the money orders were already deposited at an ATM machine. The employee contacted the bank where the orders were cashed and was told the money orders would be retrieved. The employee also voided the money orders. The paperwork and NSF money orders were subsequently returned to the Organization on March 8, 2016 by the unauthorized recipient. In subsequent conversations with the unauthorized recipient, the Organization confirmed no copies were made of the paperwork.