P2017-ND-021

An incorrect address was entered into the Organization’s Group administration system for a certificate holder making a claim. The actual address entered was for a customer’s wife’s exhusband. As a result, a letter was sent to the wrong address on October 1, 2015. The incident was discovered on October 23, 2015 during a telephone conversation between an employee of the Organization and the affected individual.

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Categories: 2017