Syncrude Canada Ltd.
On May 2012, the Organization requested the recall of 47 boxes of files from a document storage company (the vendor). In July 2012, 46 boxes were delivered. In the fall of 2013 the missing box came to the notice of the Organization. The missing box contained 10 personnel files. The courier who collected the boxes from the vendor?s storage facility states that, according to the computer records, only 46 boxes were collected. The vendor stated its computer records show 47 boxes were checked out.