The Empire Life Insurance Company
In April of 2013, a customer residing in Ontario received another member?s T4RIF tax slip along with their own tax slip. The Organization inadvertently placed two members? tax slips in the same envelope and mailed those tax slips to one of the intended recipients. The member who received another member?s tax slip reported the incident to the Organization. The Organization contacted the member by telephone and the member verbally confirmed that the other member?s tax slip would not be disclosed and that it would be returned in the mail. When the Organization followed up with the member, she told the Organization that the tax slip was returned to her third party provider who administers the Organization?s insurance policy. However, the Organization was not able to confirm whether the third party insurer received the tax slip.