On September 5, 2012, the Organization was notified by U.S. federal law enforcement that a breach (?the Incident?) was discovered in connection with an undercover operation they were conducting. The Organization determined that records of 529,411 users were hacked. Of those records, 5,245 records belonged to Alberta residents (the ?Affected Individuals?). The hack occurred as a result of an unknown software program, which extracted the personal information between May and June, 2010.