P2012-ND-18

A sales representative visited the homes of the Affected Individuals between October 31, 2011, and November 4, 2011, to renew policies and collect the Payments. Around November 14, 2011, the sales representative believes a sealed envelope containing the Payments was lost while transporting it to her vehicle. The incident was reported to her manager. The police were also notified. During the week of November 14, 2011, the sales representative attended on the homes of the Affected Individuals and verbally notified them of the incident. Two of the Affected Individuals are seniors. The sales representative assisted them with placing a stop payment on their cheques. The head office of the Organization was informed of the incident January 31, 2012. An investigation was conducted. The Payments have not been recovered.