P2011-ND-033(1)

Sometime before July 21, 2011, the Organization sent five work permits via courier from Calgary, Alberta to five clients in St. John?s Newfoundland. On July 31, 2011, the five clients contacted the courier company to ask when delivery of the couriered work permits would arrive. The courier company noted that the work permits were delivered on July 21, 2011. The courier company said that no one was at the residence to accept the package, so the package was left on the doorstep of the residence. The clients confirmed they did not receive the work permits. The clients then informed the Organization that their work permits had not been delivered.