The Office of the Information and Privacy Commissioner (OIPC) has implemented a new system to facilitate the safe exchange of electronic records between the OIPC and stakeholders across Alberta. The LiquidFiles system allows files to be sent and received through a web-based portal without requiring special software, and avoids the lack of protections from email and file-sharing tools. It is designed with encryption, malware scanning, automated patching, and other technical safeguards to protect sensitive, business confidential, or high-volume records. The OIPC’s implementation of LiquidFiles is hosted locally on our servers rather than the cloud. Files sent using LiquidFiles are stored within the OIPC’s internal network.
Stakeholders such as public bodies, health custodians, private sector organizations and members of the public may be invited to use LiquidFiles when sharing records with the OIPC. The recipient will receive an email from the OIPC with a link and instructions. Stakeholders wishing to send files must first contact the OIPC to obtain a unique link to upload their files.
Frequently-Asked Questions
Is this system secure?
Answer: The OIPC is committed to ensuring that information is handled in accordance with Alberta’s access and privacy laws. The use of LiquidFiles supports this goal by helping protect the confidentiality, integrity, and availability of records shared with the office. A security assessment was completed as part of the LiquidFiles implementation.
For more information about how LiquidFiles works and the security measures it uses, please consult the information available on the LiquidFiles Security Overview page.
What if the records I need to send are too large for the system?
Answer: In this case, please contact the manager assigned to your file directly and they will assist you.
What is the retention period of records sent or received through that system?
Answer: Messages and files sent through the LiquidFiles system generally remain in this system for 30 days. Upon receiving information or records from submitters through the LiquidFiles system, OIPC employees will transfer them to our case management system.
If you have any other questions not listed above about using LiquidFiles to share records with the OIPC, please contact us.
August 2025