P2021-ND-226

The Organization received a complaint alleging unprofessional conduct by a member. On November 6, 2020, an employee inadvertently emailed the letter to an unintended recipient, instead of the Complaints Director. The unintended recipient is another member. The unintended recipient notified the Organization of the error. The Organization telephoned the unintended recipient on November 13, 2020 to discuss deleting the complaint and assisted in deleting the email. The unintended recipient confirmed through email on November 13, 2020 that the complaint letter was deleted, including from all areas in her system.