P2021-ND-143

On February 25, 2020, when setting up a policy for a client, the Organization inadvertently coded the client?s address with a third party address. The error went unnoticed by the Organization. As a result, the client?s policy confirmation and tax document was mailed to the wrong address. On March 10, 2020, the Organization was contacted by the client’s Advisor who asked why the Organization had a different address on file. The Organization contacted the person living at the address where the documents were sent and they stated they had not received any documents from the Organization. The Organization confirmed there have been no transactions regarding the client?s policy since the date of the incident.