P2021-ND-013

On July 15, 2019, the Organization mailed Financial Investment renewal notices to 2,118 members. Page 1 of the notice was addressed to and received by the correct individual; however, page 2 of the notice contained investment information for another member. The incident resulted from an error on the part of a third party vendor used by the Organization for printing and mailing. The error was discovered on July 18, 2019 when a member contacted the Organization’stating that the renewal did not have correct account information.