P2021-ND-004

On June 25, 2019, an insurance contract containing client personal information was sent from the Organization’s head office in Ontario to an advisor’s office in Alberta. The contract was sent via secure mail through the Organization’s internal mail service but tracking information was not retained and the contract did not arrive at its destination. The incident was discovered on July 9, 2019, when the advisor confirmed that the contract had not arrived at the advisor’s office.