P2019-ND-025

Tax receipts issued for estate accounts with multiple recipients (deceased, executors, and beneficiaries) were consolidated into a single mailing address for each account, instead of separated by individual recipient address and mailed accordingly. The date of the initial mailing to a recipient in Alberta was September 9, 2016. The date of the last mailing to an Alberta recipient was March 19, 2018. The breach was discovered on August 30, 2018, after an internal investigation was conducted by the transfer agency administrator, AGF CustomerFirst Inc. (“AGFC”), after looking into inquiries from executors and/or beneficiaries regarding tax forms that had not been received. AGFC concluded the investigation and reported the results to the Organization on August 30, 2018.