P2019-ND-024

A redemption request was initiated by the affected individual. The request was processed by the Organization?s affiliated transfer agency administrator, AGF CustomerFirst Inc. (?AGFC?), and a cheque was mailed to the affected individual?s address on file in Athabasca, Alberta. The cheque was intercepted by a third party and successfully cashed, with no endorsement, at a bank branch in Toronto, Ontario. The date the cheque was cashed was June 5, 2018. The breach was discovered on June 7, 2018 when the financial advisor for the affected individual notified AGFC that the affected individual had not received their redemption cheque. Upon review, it was confirmed by AGFC?s bank that the cheque had been cashed two days prior. The funds were successfully recovered on June 18, 2018.