P2018-ND-048

On January 23, 2018, internal mail intended for a branch office employee was inadvertently sent to an unauthorized recipient. The Organization reported that ?This mail was in a brown window envelope box and contained personal information of an individual involved in a claim with [the Organization]. This was caused by human error whereby the complete address was not indicated on mail which left [the Organization?s] office.? The mail was placed in a courier bag, picked up by a courier service?s driver and delivered to their local distribution centre ??who opened [the] box once it recognized the mailing address was incomplete.? The courier service recognized the name of an insurance company, and re-directed the mail accordingly. The insurance company happened to be dealing with the same client (the affected individual). An employee with the insurance company opened the box before realizing it was not intended for the insurance company. The insurance company employee reported the matter to the Organization on January 31, 2018. The box was received by the intended recipient on February 2, 2018. The Organization reported that it appeared all the contents were received and nothing was tampered with.