P2018-ND-018

A package of documents containing the personal information at issue was couriered to the Organization on July 3, 2015. The Organization was expecting the package but was only able to confirm with the sender on July 28, 2015 that it had been sent. At the same time, the sender provided the courier tracking number. The Organization is unable to locate the package of records. Courier service records indicate that the package was delivered to the Organization and signed off by an employee on July 6, 2015. The Organization has a practice of recording the tracking numbers of received couriers but has no record of receiving the package. The employee confirmed her signature on the courier?s tracking slip. The Organization reported that it was possible or even likely that the package was still somewhere within its facility.