A husband and wife (the clients) set up an account with the Organization in 2015. When the account was opened, the address on the application was correct but was entered into the Organization?s system incorrectly as a result of human error. On May 11, 2017 an individual brought two documents into one of the Organization?s branches and asked staff to stop mailing documents to his address. The individual stated he threw out previous mail he received for the clients and that he had raised this issue on his last visit stating he’d been receiving the clients’ mail for around a year.
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